Is Customer Care just a lot of hype?
Malcolm says
Customer care in its broadest sense is a key factor for us to stay with a particular supplier both in our private and our business life. One of the biggest problems for a supplier of products or services is that they are over optimistic in thinking that their customers love them. Have a look at the first article on my web site www.simpleplans.co.uk/7.HTML to get the whole story.